Refund policy

Return & Refund Policy

At Nordic Skincare Ireland, we want you to be completely satisfied with your purchase. This policy applies to orders placed at nordicskincare.ie and is written in accordance with the Irish Consumer Rights Act 2022 and EU Consumer Rights Directive 2011/83/EU.

Your Right to Cancel (14-Day Cooling-Off Period)

Under EU law, you have the right to cancel your order and return any item within 14 days of receiving your delivery, without giving a reason. To exercise this right, you must notify us clearly before the 14-day period expires.

To cancel, contact us at hello@nordicskincare.ie with your order number and a clear statement of your wish to cancel. You must then return the goods within 14 days of notifying us.

Conditions for Return

To be eligible for a return, items must be:

Unused and in their original condition
In the original, undamaged packaging
Returned with proof of purchase

Exceptions — Opened or Used Products

Please note: under Article 16(e) of EU Directive 2011/83/EU, we cannot accept returns of skincare, cosmetic, or hygiene products that have been unsealed or opened after delivery, for health and hygiene protection reasons. This exception does not affect your statutory rights regarding faulty goods.

Faulty or Damaged Items

If your item arrives damaged or is found to be faulty, please contact us within 30 days of delivery at hello@nordicskincare.ie. We will arrange a replacement or full refund. We cover the cost of return postage for faulty or damaged items.

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued to the original payment method. You are responsible for the cost of return postage unless the item is faulty or damaged.