Frequently Asked Questions
Everything you need to know about Nordic Skincare, our products, and how we work.
What is Nordic Skincare?
Nordic Skincare is an Irish online store specialising in clean, natural skincare from Nordic countries — Finland, Sweden, Denmark, Norway, and Iceland. We work directly with independent Nordic brands whose founders personally develop and craft their products using native botanicals and high-quality natural ingredients.
Why Nordic skincare specifically?
The Nordic countries have a long tradition of using wild-harvested botanicals and natural plant ingredients in skincare. The extreme conditions of the Nordic landscape — long winters, short intense growing seasons, pure soil and water — produce botanicals with exceptional natural potency. Nordic brands also tend to have unusually high standards around ingredient transparency and sustainability.
Are all your products organic?
Not all — and we're transparent about that. Our range spans three tiers: ECOCERT/COSMOS certified organic (independently verified), fully natural (no formal certification), and clean beauty with actives (high-quality natural formulations that may include evidence-based active ingredients). Every product page clearly states its category.
What does ECOCERT / COSMOS certified mean?
ECOCERT and COSMOS are internationally recognised independent certification bodies for organic and natural cosmetics. Certification is not self-declared — products are independently assessed for both ingredients and manufacturing processes, ensuring minimum percentages of natural and organic content.
What is clean beauty?
Clean beauty broadly means formulations that avoid controversial or potentially harmful ingredients — no parabens, sulphates, synthetic fragrances, mineral oils, or PEGs. Our clean beauty brands use high-quality natural and naturally-derived ingredients, and may include evidence-based actives like bio-retinol or peptides.
Where can I find full ingredient lists?
Full INCI ingredient lists are included in the description on every product page. We source these directly from our brand partners to ensure accuracy.
Are your products vegan and cruelty-free?
The majority of our products are 100% vegan and cruelty-free. Any exceptions are clearly noted on the individual product page. None of our brand partners test on animals.
How do I know which products are right for my skin type?
Each product page shows which skin types it's suitable for. You can also browse by skin type: Dry Skin, Sensitive Skin, Combination & Oily Skin, and Mature Skin. If you're unsure, contact us — we're happy to help find the right product for you.
Can I use Nordic skincare if I have sensitive skin?
Yes — many of our products are specifically formulated for sensitive skin. Browse our Sensitive Skin collection. We always recommend a patch test with any new product.
What are the key Nordic ingredients I should know about?
Some of the most notable Nordic botanicals include: Birch Sap — rich in amino acids and minerals, deeply hydrating; Sea Buckthorn — one of nature's richest sources of vitamins C and E; Arctic Cloudberry — exceptionally high in antioxidants; Arctic Lingonberry — anti-inflammatory and protective. Visit our Ingredients Guide to learn more.
Where do you deliver?
We currently deliver to the Republic of Ireland and Northern Ireland. We're working on expanding to more countries — check back for updates.
How long will my order take?
Orders are processed within 1–2 business days. Standard delivery within the Republic of Ireland takes 2–4 business days once dispatched; Northern Ireland takes 3–5 business days. See our Shipping Information page for full details.
Will I receive tracking for my order?
Yes — once your order is dispatched you'll receive a confirmation email with tracking information where available. Please allow up to 24 hours for tracking to update after dispatch.
What is your returns policy?
Under EU and Irish consumer law, you have a 14-day right to return most items from the day you receive them, without needing to give a reason. Unsealed cosmetic or personal care products cannot be returned for hygiene reasons once opened. See our full Return & Refund Policy.
My order arrived damaged — what do I do?
Contact us at hello@nordicskincare.ie within 7 days of receiving your order with a photo of the damage. We'll arrange a replacement or refund as quickly as possible.
How do I get in touch?
Email us at hello@nordicskincare.ie or use our Contact page. We aim to respond to all enquiries within one business day.